{"id":1892,"date":"2025-07-22T13:31:33","date_gmt":"2025-07-22T18:31:33","guid":{"rendered":"https:\/\/www.sanblashotel.camposcampos.com\/?page_id=1892"},"modified":"2025-08-29T13:25:37","modified_gmt":"2025-08-29T18:25:37","slug":"complaints-book","status":"publish","type":"page","link":"https:\/\/www.sanblashotel.com\/en\/complaints-book\/","title":{"rendered":"Complaints Book"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1892\" class=\"elementor elementor-1892\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9389a73 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"9389a73\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a46b315\" data-id=\"a46b315\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-351b840 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"351b840\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"106\" height=\"26\" viewBox=\"0 0 106 26\" fill=\"none\"><path d=\"M54.2788 4.54781L51.795 0L49.3113 4.54781L44.29 5.53882L47.778 9.34335L47.1581 14.5042L51.795 12.308L56.4319 14.5042L55.812 9.34335L59.3 5.53882L54.2788 4.54781Z\" fill=\"#38BCA5\"><\/path><path d=\"M23.1426 7.60445L20.6588 3.05664L18.1751 7.60445L13.1538 8.59547L16.6418 12.4042L16.0219 17.5609L20.6588 15.3647L25.2957 17.5609L24.6758 12.4042L28.1638 8.59547L23.1426 7.60445Z\" fill=\"#38BCA5\"><\/path><path d=\"M90.4353 8.59547L85.4141 7.60445L82.9303 3.05664L80.4507 7.60445L75.4253 8.59547L78.9133 12.4L78.2934 17.5651L82.9303 15.3689L87.5672 17.5651L86.9473 12.4L90.4353 8.59547Z\" fill=\"#38BCA5\"><\/path><path d=\"M105.681 24.998H52.77V25.8589H105.838L105.681 24.998Z\" fill=\"#38BCA5\"><\/path><path d=\"M105.441 22.5581H53.0098V23.419H105.598L105.441 22.5581Z\" fill=\"#38BCA5\"><\/path><path d=\"M0.710498 24.998H53.6174V25.8589H0.549316L0.710498 24.998Z\" fill=\"#38BCA5\"><\/path><path d=\"M0.949756 22.5581H53.3772V23.419H0.788574L0.949756 22.5581Z\" fill=\"#38BCA5\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f066edc elementor-widget elementor-widget-heading\" data-id=\"f066edc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaints Book<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-303cbda elementor-widget elementor-widget-heading\" data-id=\"303cbda\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Home \/ Complaints Book<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-84afd24 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"84afd24\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-109a0f2\" data-id=\"109a0f2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a63337b elementor-widget elementor-widget-spacer\" data-id=\"a63337b\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c576d85 elementor-widget elementor-widget-shortcode\" data-id=\"c576d85\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t<div class=\"wpforms-container wpforms-container-full form_qoute wpforms-render-modern\" id=\"wpforms-1874\"><form id=\"wpforms-form-1874\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"1874\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/en\/wp-json\/wp\/v2\/pages\/1892\" data-token=\"37b9c6a187ae4f9c00ae84cf32783a11\" data-token-time=\"1785211560\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-hidden\" id=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-1874-field_3-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"3\"><h3 class=\"wpforms-field-label\">\n\t\t\t\tDETAILS OF THE CLAIM AND CONSUMER ORDER\n\t\t\t<\/h3><div class=\"wpforms-field-layout-rows wpforms-field-large\"><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-33\"><div id=\"wpforms-1874-field_1-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"1\"><label class=\"wpforms-field-label\" for=\"wpforms-1874-field_1\">Type of Claim <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1874-field_1\" class=\"wpforms-field-small wpforms-field-required\" name=\"wpforms[fields][1]\" aria-errormessage=\"wpforms-1874-field_1-error\" required><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-33\"><div id=\"wpforms-1874-field_2-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-1874-field_2\">Type of Consumption <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1874-field_2\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][2]\" aria-errormessage=\"wpforms-1874-field_2-error\" required><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-33\"><div id=\"wpforms-1874-field_4-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-1874-field_4\">Order Number <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1874-field_4\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][4]\" aria-errormessage=\"wpforms-1874-field_4-error\" required><\/div><\/div><\/div><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-33\"><div id=\"wpforms-1874-field_5-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-1874-field_5\">Date of Claim \/ Complaint <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1874-field_5\" class=\"wpforms-field-small wpforms-field-required\" name=\"wpforms[fields][5]\" aria-errormessage=\"wpforms-1874-field_5-error\" required><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-33\"><div id=\"wpforms-1874-field_6-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"6\"><label class=\"wpforms-field-label\" for=\"wpforms-1874-field_6\">Claimed Amount (S\/.) <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1874-field_6\" class=\"wpforms-field-small wpforms-field-required\" name=\"wpforms[fields][6]\" aria-errormessage=\"wpforms-1874-field_6-error\" required><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-33\"><\/div><\/div><\/div><\/div><div id=\"wpforms-1874-field_7-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"7\"><div class=\"wpforms-field-layout-rows wpforms-field-large\"><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-100\"><div id=\"wpforms-1874-field_9-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"9\"><label class=\"wpforms-field-label\" for=\"wpforms-1874-field_9\">Product or Service Description <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-1874-field_9\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][9]\" aria-errormessage=\"wpforms-1874-field_9-error\" required><\/textarea><\/div><\/div><\/div><\/div><\/div><div id=\"wpforms-1874-field_10-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"10\"><div class=\"wpforms-field-layout-rows wpforms-field-large\"><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-33\"><div id=\"wpforms-1874-field_11-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"11\"><label class=\"wpforms-field-label\" for=\"wpforms-1874-field_11\">Purchase Date <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1874-field_11\" class=\"wpforms-field-small wpforms-field-required\" name=\"wpforms[fields][11]\" aria-errormessage=\"wpforms-1874-field_11-error\" required><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-33\"><\/div><div class=\"wpforms-layout-column wpforms-layout-column-33\"><\/div><\/div><\/div><\/div><div id=\"wpforms-1874-field_16-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"16\"><div class=\"wpforms-field-layout-rows wpforms-field-large\"><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-100\"><div id=\"wpforms-1874-field_17-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"17\"><label class=\"wpforms-field-label\" for=\"wpforms-1874-field_17\">Claim \/ Complaint Details, as Provided by the Customer <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-1874-field_17\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][17]\" aria-errormessage=\"wpforms-1874-field_17-error\" required><\/textarea><\/div><\/div><\/div><\/div><\/div><div id=\"wpforms-1874-field_18-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"18\"><div class=\"wpforms-field-layout-rows wpforms-field-large\"><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-100\"><div id=\"wpforms-1874-field_19-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"19\"><label class=\"wpforms-field-label\" for=\"wpforms-1874-field_19\">Customer Request <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-1874-field_19\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][19]\" aria-errormessage=\"wpforms-1874-field_19-error\" required><\/textarea><\/div><\/div><\/div><\/div><\/div><div id=\"wpforms-1874-field_21-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"21\"><div class=\"wpforms-field-layout-rows wpforms-field-large\"><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-100\"><div id=\"wpforms-1874-field_23-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-id=\"23\"><fieldset><legend class=\"wpforms-field-label\">Consent <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-1874-field_23\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-1874-field_23_1\" name=\"wpforms[fields][23][]\" value=\"By submitting this form, I declare that the information provided in this document is truthful and I agree with the completed content.\" aria-errormessage=\"wpforms-1874-field_23_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1874-field_23_1\">By submitting this form, I declare that the information provided in this document is truthful and I agree with the completed content.<\/label><\/li><\/ul><\/fieldset><\/div><\/div><\/div><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-100\"><div id=\"wpforms-1874-field_26-container\" class=\"wpforms-field wpforms-field-html\" data-field-id=\"26\"><div id=\"wpforms-1874-field_26\" aria-errormessage=\"wpforms-1874-field_26-error\">(1) Claim: Disagreement related to products and\/or services.\r\n\r\n(2) Complaint: Disagreement not related to products and\/or services; or discomfort or dissatisfaction with customer service.\r\n\r\nFiling a claim does not exclude the possibility of using other dispute resolution mechanisms, nor is it a prerequisite for filing a complaint before Indecopi.\r\nThe provider must respond to the claim within a period not exceeding fifteen (15) calendar days, which may be extended for an additional fifteen (15) days.\r\nBy signing this document, the customer authorizes follow-up contact after the processing of the claim to evaluate the quality and satisfaction with the complaint resolution process.\r\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"1874\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/www.sanblashotel.com\/en\/wp-json\/wp\/v2\/pages\/1892\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-1874\" class=\"wpforms-submit send_btn_form\" data-alt-text=\"Send...\" data-submit-text=\"SUBMIT\" aria-live=\"assertive\" value=\"wpforms-submit\">SUBMIT<\/button><img decoding=\"async\" src=\"https:\/\/www.sanblashotel.com\/en\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/div><\/form><\/div>  <!-- .wpforms-container --><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4661c81 elementor-widget elementor-widget-spacer\" data-id=\"4661c81\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1cfc3d8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1cfc3d8\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e4dd997\" data-id=\"e4dd997\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b5c6b94 elementor-widget elementor-widget-heading\" data-id=\"b5c6b94\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Your next experience at San Blas is just a click away<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-bb654ac\" data-id=\"bb654ac\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ffe630f elementor-align-right elementor-widget elementor-widget-button\" data-id=\"ffe630f\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.sanblashotel.com\/en\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">BOOK NOW<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints Book Home \/ Complaints Book Your next experience at San Blas is just a click away BOOK NOW<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1892","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Complaints Book - San Blas Hotel - Tradici\u00f3n en calidez<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sanblashotel.com\/en\/complaints-book\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints Book - San Blas Hotel - Tradici\u00f3n en calidez\" \/>\n<meta property=\"og:description\" content=\"Complaints Book Home \/ Complaints Book Your next 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